Privacy Policies
Terms and conditions

Effective Date: 2/29/24

• For questions or concerns, contact our office at 1-252-210-4744
• Provide ongoing feedback through surveys to improve service quality.

• Have your home ready for cleaning to avoid additional hourly charges.
• Notify guests of our arrival and inform the office of any unknown persons in your home.

• Supervise children during cleaning for safety.
• Kennel or secure aggressive pets; SSCA is not liable for pet behavior.

• Provide a unique door or lockbox code; a fee applies if access is denied.
• Turn off alarms; SSCA is not responsible for alarm-related charges.

• A 100% cancellation fee applies if staff is locked out during working hours.
• Arrival times are estimated; contact the office for a window if needed.

• Estimates are based on provided information; additional charges may apply for unforeseen conditions.
• Jobs beyond our capability may be declined without charge.

• Notify 48 hours in advance for skipping a cleaning to avoid charges.
• Exceptions for emergencies, but frequent cancellations may incur fees.

• 48-hour notice for recurring cleanings; 72 hours for one-time, initial, and move-in/move-out.
• Non-refundable deposit for certain cleanings; catch-up cleaning after 3 weeks of lapse.

• Accepted forms: check, cash, Visa/Mastercard, bank transfers.
• NSF check incurs a $45 service charge; declined cards have a $25 or 15% interest charge.
• Rates are estimates; full hourly charges for time spent at home.

• Tipping is optional and at your discretion.

• Hold SSCA harmless for damages during specified tasks.
• Report damage within 2 business days; SSCA not responsible for wear and tear.

• Do not schedule other services when SSCA is cleaning unless you’re present.

• Technicians have limitations on ladder height, moving heavy items, handling waste, and cleaning in certain conditions.

• SSCA reserves the right to reevaluate rates at any time.

• Before and after photos are taken for training and proof of performance.

• Call within 24 hours for a re-clean of unsatisfactory areas.
• No guarantee on cleanliness using personal products or equipment.

• Agree not to solicit SSCA employees for home-related services.

SevenSprout Commercial Services Terms and Conditions

Effective Date: 2/29/24

• For questions or concerns, contact our office at 1-252-210-4744
• Provide ongoing feedback to improve service quality.

• Ensure the premises are ready for cleaning to avoid additional charges.
• Notify employees and staff of our scheduled cleaning times.

• Provide access codes or keys for entry; a fee applies if access is denied.
• SSCS is not responsible for security system-related charges.

• Estimates are based on provided information; additional charges may apply for unforeseen conditions.
• Jobs beyond our capability may be declined without charge.

• Notify 48 hours in advance for skipping a scheduled cleaning to avoid charges.
• Exceptions for emergencies, but frequent cancellations may incur fees.

• 48-hour notice for recurring cleanings; 72 hours for one-time or initial cleanings.
• Non-refundable deposit for certain cleanings; catch-up cleaning after a lapse of 3 weeks.

• Accepted forms: check, cash, Visa/Mastercard, bank transfers.
• NSF check incurs a $45 service charge; declined cards have a $25 or 15% interest charge.
• Rates are estimates; full hourly charges for time spent at the premises.

• Tipping is optional and at your discretion.

• Hold SSCS harmless for damages during specified tasks.
• Report damage within 2 business days; SSCS not responsible for wear and tear.

• Do not schedule other services when SSCS is cleaning unless you’re present.

• Technicians have limitations on certain tasks for safety and compliance.

• SSCS reserves the right to reevaluate rates at any time.

• Before and after photos may be taken for training and proof of performance.

• Call within 24 hours for a re-clean of unsatisfactory areas.
• No guarantee on cleanliness using personal products or equipment.

• Agree not to solicit SSCS employees for commercial cleaning services.

SevenSprout Cleaning & Academy Privacy Policy

Effective Date: 2/29/24

1. Information We Collect

• Contact information (name, address, email, phone number).
• Payment details.
• Security access codes.

• Browser information.
• IP address.
• Cookies and similar technologies.

2. How We Use Your Information

3. Information Sharing

4. Data Security

5. Cookies and Similar Technologies

6. Your Choices

7. Access and Correction

8. Children’s Privacy

9. Changes to Privacy Policy

10. Contact Information